What happens if the withdrawal is missing?

If your withdrawal is missing, please login to the Decoin account page and go to the Wallet tab on the top the header. Proceed to press the “History” button. You may now view your wallet history and access the Transaction ID (“TxID”).

Normally, a TxID will be generated within 30 to 60 minutes, indicating that Decoin has begun the transfer on the corresponding blockchain. Here are steps to follow when checking the confirmations:

  1. If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
  2. If the blockchain showed that the transaction is already confirmed, this means that Decoin has transferred the coins successfully and cannot do anything to help you. If you still have issues, please negotiate with the owner of the destination address.

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