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FAQ

Getting Started
  • How do I Sign Up for the Decoin Exchange?
  • I have not received a conformation email, what do I do?
  • How can I purchase Decoins?
  • What is Decoin’s Fee Structure?
  • What discounts do I get when I use DTEP on the Decoin exchange?
KYC
  • Why does Decoin use KYC?
  • How do you complete the KYC Verification for your Decoin account?
Deposit
  • How do I make a deposit to Decoin?
  • What happens if my deposit never arrived at Decoin?
  • What happens if I deposited a wrong coin into Decoin?
  • What happens if I deposit the coins to a wrong address?
Security
  • What happens if an impersonator contacts me about Decoin support in Telegram?
  • Does Decoin use a Hot Wallet?
  • What is a cold multi-signature wallet?
  • My account was hacked, what do I do?
Two step verification
  • Why is Google 2FA important?
  • What happens if the Google Auth (2FA) binding fails?
  • How do I enable Google 2FA?
  • How do I reset the SMS authentication?
Withdrawal
  • How do I withdraw money from Decoin?
  • What happens if I withdraw funds to the wrong address?
  • What happens if the withdrawal is missing?
  • What is a Transaction ID?
Trending
  • How do I make a trade on Decoin?
  • How to use Stop-Limit Function?
  • What do I do if my open order did not go through?
Promotions
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  • What do I do if I forget my password?

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Support@decoin.io

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