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2022-08-15
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DECOIN SUPPORT
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FAQ
Getting Started
How do I Sign Up for the Decoin Exchange?
I have not received a conformation email, what do I do?
How can I purchase Decoins?
What is Decoin’s Fee Structure?
What discounts do I get when I use DTEP on the Decoin exchange?
KYC
Why does Decoin use KYC?
How do you complete the KYC Verification for your Decoin account?
Deposit
How do I make a deposit to Decoin?
What happens if my deposit never arrived at Decoin?
What happens if I deposited a wrong coin into Decoin?
What happens if I deposit the coins to a wrong address?
Security
What happens if an impersonator contacts me about Decoin support in Telegram?
Does Decoin use a Hot Wallet?
What is a cold multi-signature wallet?
My account was hacked, what do I do?
Two step verification
Why is Google 2FA important?
What happens if the Google Auth (2FA) binding fails?
How do I enable Google 2FA?
How do I reset the SMS authentication?
Withdrawal
How do I withdraw money from Decoin?
What happens if I withdraw funds to the wrong address?
What happens if the withdrawal is missing?
What is a Transaction ID?
Trading
How do I make a trade on Decoin?
How to use Stop-Limit Function?
What do I do if my open order did not go through?
Promotions
How do I contact Support?
What do I do if I forget my password?
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