Terms Of Service

logo Decoin 2019/11/18 11:57:30

Please read these Terms and Conditions (“Terms”) carefully. By accessing or using any service made available by us, you agree to be legally bound by these Terms of Service, the Privacy Policy and all terms incorporated by reference in the foregoing.

Our Services

DTEP TECHNOLOGIES LTD. (known as "Decoin" ) is a digital asset trading & exchange platform. DTEP TECHNOLOGIES LTD.( Known as Decoin was incorporated under the laws of Seychelles with a company registration number 222712 DTEP TECHNOLOGIES LTD. is an entity incorporated in Victoria, Seychelles.

Decoin provides you with a simple and convenient way to trade cryptographic tokens, digital tokens or cryptographic currency. Decoin provides you with a trading & exchange platform that matches your orders with open orders from other users of our services. Users must register and open an account with Decoin and deposit digital assets prior to commencement of trading. Users may request the withdrawal of their digital assets, subject to the limitations as stated in these Terms of Service. Decoin does not provide FIAT trading capabilities on its platform and as such is not subjected to the stringent regulations that come with it.

We may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, all or any portion of our services, which may include but is not limited to suspending trading in or ceasing to offer services in respect of any of the digital tokens or prohibiting use of the services in or from certain jurisdictions.

Agreement Conditions

Use of this Decoin website (“Website”) and the service offered on the Website (“Service”) are governed by the terms contained on this Terms. This agreement entirely constitutes the agreement between the parties. All other information provided on the Website or oral/written statements made are excluded from this agreement; any policy is provided for guidance only and does not constitute a legal agreement between the parties.

This agreement is between you and the service operator, Decoin. By accessing, viewing or downloading information or any services made available through the Website (https://www.decoin.io), or Decoin affiliates, you agree that you have read, understood and accepted all of the Terms, as well as our Privacy Policy and Consent Form which have incorporated the GDPR regulation. As this is a legally binding contract, please carefully read through this agreement and related notices before using any of our Services. By registering, accessing or using Decoin, you have agreed to the Terms as laid out in this User Agreement. Should you disagree to this agreement, please proceed to stop the usage of Decoin and any of its services.

Decoin reserves the right to modify or change the terms and conditions of the agreement at any time and at its sole discretion. Decoin will provide notice of these changes by updating the revised Terms on the webpage support. Any and all modifications or changes to the Terms will be effective immediately upon being announced on the Website or released to users. As such, your continued use of Decoin’s Services acts as acceptance of the amended agreement and rules.

Trading Risks

Engaging in trades in cryptocurrencies may be highly risky. Please do not use Decoin’s Services for trading in digital assets if you do not understand these risks. These risks include the high volatility risk of Bitcoin itself, the fact that you may lose all of the funds in your trading account if the market moves against you;

Account Registration & Requirements

In order to use the Decoin trading & exchange platform, users must register for a Decoin account at register (“Decoin Account”). To register for a Decoin Account, you must provide your name, email address and password, as well as consent to the Terms, Privacy. Decoin maintains the right, in our sole discretion, to refuse to open a Decoin Account for you.

By registering to use a Decoin Account, you have affirmed that you are at least 18 years old and are an individual, legal person or other organization with full legal capacity to enter into this Agreement between you and Decoin. If you are not, you and your guardian shall undertake all consequences resulting from your actions and Decoin shall have the right to cancel or freeze your account in addition to filing claims against you and your guardian for compensation.

By registering to use a Decoin Account, you represent and warrant:

  • that you have accepted the Terms; and
  • that you are at least 18 years of age and have the capacity to accept the Terms;
  • that you are the legal owner of the funds you add to your account with Decoin and that the same funds derive from a legitimate source;
  • that using Decoin Services does not constitute a breach of your home jurisdictions’ laws;
  • that you will not be involved or initiate any form of market manipulation, including spoofing orders or otherwise;
  • that the information or documents you provide as part of any ID verification process are correct, genuine and up-to-date;
  • that any Bitcoin withdrawal address you provide is your own and that you have full control over this address;
  • that if you are located in or a resident of the United States of America you understand and acknowledge that you are prohibited from trading, holding positions or entering into contracts on the Decoin trading and exchange platform;
  • You are not on any trade or economic sanctions lists, such as the UN Security Council Sanctions list or OFAC (Office of Foreign Assets Control of the U.S. Treasury Department). Decoin maintains the right to select its markets and jurisdictions to operate and may restrict or deny its Services to certain countries. The content of this Agreement shall not be excluded from the laws of the country under which the user belongs. Decoin maintains its stance that prohibited users are not to use or access Decoin and any of its Services. If you are located in or a resident of Cuba, Crimea and Sevastopol, Iran, Syria, North Korea and Sudan, or any other jurisdiction where the Services offered by Decoin are restricted, you also understand and acknowledge that you are prohibited from holding positions or entering into contracts at Decoin. You understand and acknowledge that if it is determined that any Decoin trading participant has given false representations as to their location or place of residence, Decoin reserves the right to close any of their accounts immediately and to liquidate any open positions.
Account Security

Decoin prioritizes maintaining the safety of those user funds entrusted to us and has implemented industry standard protections for our trading & exchange platform. With that said, there are account-level risks that are created by individual user actions. We request that you understand the need to independently take safety precautions to protect your own account and personal information.

You shall be solely responsible for the safekeeping of your Decoin Account and password on your own, and you shall be responsible for all activities under your log-in email, Decoin Account and password (including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of agreement, etc.).

When accessing and using the Service, you hereby agree you must:

  • not attempt to undermine the security or integrity of Decoin’s computing systems or networks or, where the Services are hosted by a third party, that third party’s computing systems and networks;
  • not use, or misuse, the Services in any way which may impair the functionality of the services or the Decoin website, or other systems used to deliver the Services or impair the ability of any other user to use the Services or Website;
  • not attempt to gain unauthorized access to the computer system on which the website is hosted or to any materials other than those to which you have been given express permission to access;
  • not transmit or input into the Website any files that may damage any other person’s computing devices or software; content that may be offensive; or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which you do not have the right to use);
  • not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary to use either of them for normal operation.
  • You will ensure that all usernames and passwords required to access the Website are kept secure and confidential. You will immediately notify Decoin of any unauthorised use of your passwords or any other breach of security and Decoin will reset your password;

Deposit to an incorrect address which doesn't belong to Decoin:

If you have sent your tokens to an incorrect address which does not belong to Decoin. We are unable to provide you any further assistance. You are suggested to contact the relevant parties (owner of the address or exchange/platform which the address belongs to)

Withdrawal to a Wrong Address:

If you’ve mistakenly withdrawn any assets to a wrong address, we are unable to locate the proper receiver of your funds and provide you any further assistance due to the anonymized nature of blockchain networks. If you have sent your coins to an incorrect address by mistake, and you know that this address belongs to another platform, you are suggested to contact the customer support of that particular platform.
Know You Customer / Anti Money Laundering

Decoin maintains an anti-money laundering, countering the financing of terrorism and know your customer compliance policy (the “AML/KYC Policy”). Pursuant to such policy, Decoin may, in its discretion, require identity verification and go through other screening procedures with respect to you or transactions associated with your Decoin Account. You agree and undertake to provide Decoin with any and all information and documents that Decoin may from time to time request or require for the purposes of these Terms or in connection with your Decoin Account (including, but not limited to, your name, address, telephone number, email address, date of birth, government-issued identification number, photograph of your government-issued identity card or document or other photographic proof of your identity, and information regarding your Digital Token Account). Decoin will have no liability or responsibility for any permanent or temporary inability to access or use any Services as a result of any identity verification or other screening procedures.

With the registration and the opening of a Decoin Account, you agree to share personal information requested for the purposes of identity verification. This information is used specifically for the detection of money laundering, terrorist financing, fraud and other financial crimes on the Decoin platform. In addition to providing this information, to facilitate compliance with global industry standards for data retention, you agree to permit us to keep a record of such information for the lifetime of your account plus 5 years beyond account closing. You also authorize us to make inquiries, either directly or through third parties, that are deemed necessary to verify your identity or to protect you and/or us against financial crimes such as fraud.

The identity verification data we request may include, but is not limited to, your: Name, Email Address, Contact Information, Telephone Number, Username, Government Issued ID. In providing this required information, you confirm that it is accurate and authentic. Post-registration, you must guarantee that the information is truthful, complete and updated in a timely manner with any changes. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, Decoin shall have the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate all or part of Decoin Service to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of Decoin Service if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you have the obligation to keep all information provided up to date if there are any changes.

Decoin reserves the right at any time to verify your identity for the purposes of complying with Anti-Money Laundering and Know your customer regulations globally

Further, pursuant to the AML/KYC Policy, Decoin may, in its discretion, carry out continuous monitoring of all Decoin Accounts. If any unusually large or unusual patterns of trades or any inexplicable or suspicious circumstances are observed, Decoin may, in its discretion, place an administrative hold on or freeze your Decoin Account. You agree that Decoin will have no liability or responsibility for any permanent or temporary inability to access or use any Service caused by such action.

Decoin Account

We may freeze any Decoin Account in the event that we suspect or have reason to believe you are engaged in suspicious trading or other activity or have breached any of the above warranties. This may result in the unwinding of any trades you have entered into. We expressly exclude any losses or profits you would have made as a result of us closing your trade positions early or you not being able to trade on Decoin and you agree to indemnify us completely against any third party action resulting from your conduct or us having to close your positions early. Whilst your Decoin Account is frozen we will conduct an investigation and may require you to cooperate with our enquiries. During the investigation stage you will not be able to make deposits or withdrawals to your Decoin Account nor will you be able to trade. At the end of the investigation we may, at our own discretion, decide to close your Decoin Account for which we are not required to provide you with any reasons for the same.

We reserve the right at our own discretion to close your Account with 7 days’ notice. You will therefore have 7 days in which to close your positions. If at the expiry of that period your positions are still open we will force close them and return to you any remaining Bitcoin left in your Account.

It is your responsibility entirely to provide us with correct details including your withdrawal address. We accept no liability resulting in you not receiving the Bitcoin withdrawn due to you providing incorrect or out-of-date details. It is also your responsibility to ensure transactions sent to Decoin are well-formatted and denominated in the correct currency. Decoin excludes all liability for any incorrect transactions, including but not limited to Litecoin sent to Bitcoin addresses.

It is our responsibility to maintain an orderly market and as such we may, at our own discretion, halt trading on the Website due to market disruption or other relevant external events. We exclude all liability for any claimed losses or profits lost as a result of us halting trading.

Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose your personal data. The latest version of the Privacy Policy which has included the GDPR can always be found here on this page: http://www.decoin.io/privacy

Intellectual Property Rights

All intellectual property rights relating to all the material used on the Website including, but not limited to, design, structure, layouts, graphical images and underlying source code belongs to Decoin. All rights are reserved.

You acknowledge that, except as otherwise agreed between the parties in writing, all intellectual property rights of Decoin and the Website shall remain with Decoin.

By submitting content to any public area of the Website, including blogs, message boards, and forums, you grant Decoin a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content. You also permit any subscriber to access, display, view, store and reproduce such content for personal use.

By submitting any content to the Website you warrant that you are entitled to and have all necessary intellectual property rights over that content.

Service fees

Decoin reserves the rights to levy service fees on users who use its Services. It is in the sole discretion of Decoin to adjust the fees charged to users using its Services.

You authorize us, or our designated payment processor, to charge or deduct your Decoin Account funds for any applicable fees owed in connection with trades you complete via the Services.


You agree to indemnify and hold harmless Decoin, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

Limitation of Liability

You acknowledge and agree, Decoin shall not be liable for any of your losses caused by any of the following events, including but not limited to:

  • Losses of profits, goodwill, usage or data or any other intangible losses
  • Use or failure to use the Services
  • Unauthorized use of your account or unauthorized alteration of your data by third parties
  • Your misunderstanding of Decoin’s Service
  • Any other losses related to Decoin’s Service which are not directly attributable to Decoin
    In no event shall Decoin be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts.

    In no event will Decoin, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or Services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Decoin under this agreement during the twelve (12) month period prior to the cause of action. Decoin shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Termination of Agreement

In the event of any Force Majeure Event, breach of these Terms or any laws or regulations, or any other event that would make provision of the Services commercially unreasonable for Decoin, we may, in our discretion and without liability to you, with or without prior notice, suspend your access to all or a portion of our Services and/or as may be required by applicable laws, file a suspicious transaction report with the relevant authorities or otherwise report or inform the relevant authorities or take any other steps to protect Decoin’s interests as Decoin deems appropriate. We may also terminate your access to the Services in our sole discretion, immediately and without prior notice, and delete or deactivate your Decoin Account and all related information and files in such account without liability to you, including, for instance, in the event that you breach any term of these Terms.

In the event of discontinuation of all Services or termination of your access to the Services or deletion or deactivation of your Decoin Account:

  • all amounts payable by you to Decoin will immediately become due
  • Decoin may cancel any open orders or other transaction requests that are pending at the time of discontinuation or termination or deletion or disactivation
  • Decoin will, where possible, return any funds stored in your Decoin Account not otherwise owed to Decoin and/or will use commercially reasonable efforts to provide you with a period of 90 days to transfer affected digital tokens from your Decoin Account, unless prohibited by applicable laws or regulations or by order of law enforcement or governmental authority, or Decoin believes you have committed fraud, negligence or other misconduct
  • Decoin may take such other steps as Decoin deems necessary or desirable to protect its own interests. We are not and shall not be responsible or liable for any loss or damages incurred as a result of or arising from any actions taken under this section.

Remaining funds after account termination

Once the account is closed/withdrawn, all remaining balance (which includes charges and liabilities owed) on the Decoin Account will be payable at once to Decoin. Upon payment of all outstanding charges to Decoin, the user will have 7 working days to withdraw all funds from the account.

Remaining funds after account termination (fraud/AML/violation of terms)

Decoin maintains full custody of the funds and user data/information which may be turned over to the authorities in event of account suspension/closure arising from fraud investigations, AML investigations or violation of Decoin’s Terms


Our failure or delay in exercising any right, power or privilege under these Terms shall not operate as a waiver thereof.


The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect.

Governing language and translations

These Terms, the Privacy Policy, and other agreements or communications notified through the services have been drafted in English. Although translations in other languages of any of the foregoing documents may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of the foregoing documents and any other translations thereof, the English language version of such documents shall govern and prevail.

Dispute Resolution

Decoin reserves the right to resolve issues and disputes at its sole discretion. Some issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in the Terms. Users agree to bear the costs arising from the process of dispute resolution.


If you have any complaints, feedback or questions, kindly contact
https://www.decoin.io/support/send-request and we will in our best efforts try to resolve it for you.

Patrick Smith United States

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