What do I do if my open order did not go through?

If an order has remained open for an extended period, it may be that the price you entered is not consistent with the current market price. If no one is buying or selling your selected currency at the price you chose, your order will remain on your open orders list.

If this is the case, you can find your order on your open orders list and cancel the order. Then, place your order again at a price more consistent with the current market price, or click on the list of existing orders to buy or sell your order directly.