I forgot my password

  1. Enter https://www.decoin.io/trade/recover-account into your browser
  2. You will see “Reset password” - enter your email and press the “Submit” Button
  3. You should see a “Check Your Email” notification
  4. Check your email.  You should have received an email from us asking to activate your account. Please do so by clicking on the “To reset your password click here” button in the email.
  5. You should now be redirected to the “Reset Password” page.  Set you new password in both boxes and click on the “Reset password” button
  6. You should now be on the Decoin log in page.  Please log in your email with your new password, and you can proceed to the exchange

IMPORTANT:  As part of our security police and in order to protect our users safety, a password reset will freeze withdrawal from your account for 24 hours following the change.