What do I do if I forget my password?

  1. Enter https://www.decoin.io/trade/recover-account into your browser;
  2. You will see “Reset password” where you should enter your email and press the “Submit” Button;
  3. You should see a “Check Your Email” notification. Click it when you see it;
  4. Check your email. You should have received an email from us asking to activate your account. Please do so by clicking on the “To reset your password click here” button in the email;
  5. You should now be redirected to the “Reset Password” page. Set you new password in both boxes and click on the “Reset password” button;
  6. You should now be on the Decoin login page. Please log into your email with your new password, and then proceed to the exchange.

IMPORTANT: As part of our security policy, and in order to protect our user safety, any password reset will freeze withdrawal from your account for 24 hours following the change.